Shipping & Delivery Policy

Shipping Destinations

1.1. We offer shipping services to most countries around the world. Please note that there may be certain restrictions and limitations for specific locations. If your country or region is not listed during the checkout process, we do not currently ship to that location.

Shipping Methods and Timeframes

2.1. We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders.
2.2. The estimated delivery timeframes may vary depending on the destination and the shipping method selected during the checkout process. We strive to provide accurate estimations, but please note that these are only approximate and not guaranteed delivery dates.
2.3. Orders are usually sent through dedicated lines, FedEx or UPS. You will receive the goods about 7-30 days after shipment, and we will choose the most suitable shipping method to reduce your shipping costs and shorten delivery time.
2.4. Of course, if your order exceeds 24 kilograms and you want to save on transportation costs, we can also use sea freight with a transportation time of approximately 15-30 days.
2.5. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.

Order Processing Time

3.1. Order processing time refers to the time it takes for us to prepare and dispatch your order.
3.2. Most orders are processed within 7 business days from the date of purchase. Please note that order processing may take longer during peak seasons, holidays, or in case of unforeseen circumstances.

Shipping Costs

4.1. Shipping costs are calculated based on various factors, including the weight and dimensions of the package, the shipping destination, and the selected shipping method.
4.2. The shipping fee will be sent to your email within 12 hours after you place your order. You can proceed with payment after confirming the shipping cost.
4.3. Additional fees, such as customs duties, taxes, or import charges, may apply depending on the destination country. These fees are the responsibility of the customer and may be collected by the shipping carrier or customs authorities upon delivery.

Delivery Issues and Responsibilities

5.1. We are not responsible for any delivery delays or issues that occur due to circumstances beyond our control, such as natural disasters, customs clearance procedures, or transportation strikes.
5.2. It is the customer’s responsibility to provide accurate and complete shipping information during the checkout process. We will not be held liable for any delivery issues or undelivered packages resulting from incorrect or incomplete address details provided by the customer.
5.3. In the event of a failed delivery attempt or an undelivered package, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure the successful delivery of your order.

Order Tracking

6.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
6.2. You can also track the status of your order by logging into your account on our website and accessing the “Order History” section.

Contact Us

If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact our customer support team. We are here to assist you and provide any necessary information regarding your shipment.

Email: [email protected]

Note: This Shipping & Delivery Policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support team for the latest information.