Order Cancellation Policy:
We understand that there may be situations that may cause you to cancel the order placed on hongyiplasticpack.com. Our order cancellation policy aims to provide clarity and fairness in such situations. Please review the following guidelines for order cancellation:
1.Non cancellable orders: Some orders, such as customized products or time sensitive shipments, are not eligible for cancellation once they enter the processing or shipping stage.
2.Orders that can be cancelled: You can contact our customer support team as soon as possible([email protected]). If your order has not been shipped, you can apply to cancel the order If your order has already been shipped, you cannot apply for cancellation of the order and can only apply for a return and refund. Please follow the return and refund policy for details.
3.Cancellation process: To initiate order cancellation, you only need to contact our customer support team([email protected]) to handle it.
4.Cancellation fee: Depending on your cancellation time, a cancellation fee of 10% of the total order value may be charged to cover management and processing costs.
5.Refund process: If the refund conditions are met, the refund amount will be processed using the original payment method within 3 working days after the cancellation application is approved.
6.Emergency situation: If an unforeseen emergency occurs, please contact our customer support team as soon as possible. We will review your situation and determine if exceptions can be made to the cancellation policy.
7.Policy update: Our order cancellation policy may change. Any updates will be communicated on our website, and the revised policy will apply to future orders.
8.By placing an order on hongyiplasticpack.com, you acknowledge and agree to comply with our order cancellation policy, as described above. If you have any questions, concerns, or need help canceling the order, please feel free to contact our customer support team at any time.([email protected]