Refund and Returns Policy

Thank you for shopping at hongyi plastic pack! We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return a product or request a refund. This Refunds & Returns Policy outlines the procedures and guidelines for handling such requests. Please read this policy carefully before making a purchase.

Returns Eligibility
1.1. We accept returns within 30 days from the date of delivery.
1.2. To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
1.3. Certain products, such as customized printing products, are not eligible for return unless there is a manufacturing defect or damage during transit.

Return Process
2.1. To initiate a return, please contact our customer support team within 30 days of receiving the product. You can reach us via email at [email protected] or through our online contact form.
2.2. Provide us with the following information when requesting a return:
– Order number
– Reason for the return
– Photographs (if applicable) showing any damage or defects
2.3. Our customer support team will review your request and provide you with further instructions, including the return address.
2.4. Please ensure that the product is securely packaged to prevent any damage during transit.

Refund Process
3.1. Once we receive the returned product, our team will inspect it to verify its condition.
3.2. If the return is approved, we will initiate a refund to your original payment method within 7 business days.
3.3. Refunds will include the original cost of the product and any applicable taxes. Shipping charges are non-refundable unless the return is due to our error.
3.4. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.

4.1. We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Products
5.1. If you receive a damaged or defective product, please contact our customer support team immediately. We may request photographs or additional information to assess the issue.
5.2. In such cases, we will either provide a replacement product or initiate a refund, based on your preference and product availability.
5.3. We may require the damaged or defective product to be returned to us. In such cases, we will cover the return shipping costs.

Non-Returnable Items
6.1. The following items are non-returnable unless they arrive damaged or defective:
– Personalized items
– Customized printing products
– Digital downloads or software
– Intimate or sanitary products
– Gift cards or vouchers

Return Shipping Costs
7.1. If the return is due to our error or a defective/damaged product, we will cover the return shipping costs.
7.2. If the return is due to a change of mind or non-defective reasons, you will be responsible for the return shipping costs.

Final Sale and Clearance Items
8.1. Final sale and clearance items are non-returnable and non-refundable unless they arrive damaged or defective.

Contact Us
If you have any questions or concerns regarding our Refunds & Returns Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Email: [email protected]

Note: This Refunds & Returns Policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support team for the latest information.